Frequently Asked Questions
Q1. A device (monitor, printer, mouse, speakers, etc.) attached to my computer is not working. What do I do?
Answer: Check the cables of the device that is not working properly. A cable may not be plugged in at all or may not be plugged in tightly enough to make the necessary connection.
Q2. My computer is frozen or locked up. How do I fix it?
Answer:
| a. Press the Ctrl, Alt, and Del buttons simultaneously to pull up the Task Manager window. | |
| b. Select any programs in the Task Manager window that are described as not responding and choose the End Task button. | |
| c. If ending the tasks does not unfreeze the workstation, select Shut Down from the Task Manager window or the Windows Security window if using Windows 2000 (also accessed by pressing the Ctrl, Alt, and Del keys simultaneously). | |
| d. If you are unable to display the Task Manager window or the Windows Security window, press the Reset button on the front of your computer to perform a forced or “hard” boot. | |
| e. If the system does not reboot by pressing the Reset button, unplug the computer, wait 30 seconds, and then plug it back in. |
Q3. How do I stop multiple copies of a print job from printing?
Answer: Choose File and then Print from the programs menu bar. Make sure the option for number of copies is set to one (1).
Q4. My speakers are plugged in and they have power, but there is no sound. What do I do?
Answer: Double-click the speaker icon in the bottom-right corner of your monitor. Make sure the speaker and/or volume control is turned up and that it is not muted.
Q5. When I turn on or reboot my workstation, I receive the message “Non-System Desk Error”.
Answer: This message will appear if there is a floppy disk inserted in the floppy drive while the computer is booting. Remove the floppy disk and reboot the computer.
Q6. How long should it take for Windows to shut down?
Answer: It should take no more than a couple of minutes for Windows to shut down. If the “Please Wait while Windows is Shutting Down” message appears for longer than a couple of minutes, the shut down process has most likely hung. Use the Reset button on the front of the computer to reboot the computer or the Power button to turn off the computer.
Q7. One of my Bookmarks is not working? How do I fix it?
Answer: Sometimes websites change their web pages and links. In some cases the sites will redirect you to a corresponding page, but other times those bookmarks simply will no longer work. If this is the case, try performing a search for the site and then create another bookmark.
