Welcome to the Information Technology Dashboard

Service Statistics

	May 2008	April 2008	March 2008	February 2008	January 2008	December 2007	November 2007
Client Services requests closed	98	130	103	114	180	98	129
Percentage of requests closed same day	72%	74%	81%	72%	66%	71%	69%
Percentage of requests closed at first contact	12%	22%	20%	22%	8%	12%	11%
Telecommunications requests closed	175	156	155	133	199	127	190
Year to date closed	1,443	1,170	884	626	379	5,278	5,053

Email Statistics

	May 2008	April 2008	March 2008	February 2008	January 2008	December 2007	November 2007
Total messages processed	33,066,447	36,215,032	26,044,876	22,956,620	17,930,619	19,864,956	18,507,121
Messages blocked as spam	21,382,842	20,946,941	22,430,700	19,627,582	15,594,367	18,789,280	17,268,063
Messages blocked as virus	2,968	6,901	6,125	39,539	7,733	8,007	7617
Total messages delivered	11,680,637	8,156,047	3,608,051	3,289,499	1,275,871	1,067,654	1,231,441

Computer Lab Visits

	May 2008	April 2008	March 2008	February 2008	January 2008	December 2007	November 2007
Total Hourly Census Count	1,081	5,726	3,758	3,786	4,228	4,223	5,514

Critical Systems Availability

	May 2008	April 2008	March 2008	February 2008	January 2008	December 2007	November 2007
Lora	99.95%	99.72%	99.98%	99.75%	99.75%	99.93%	99.65%
Blackboard	99.96%	99.96%	99.98%	99.91%	99.91%	99.98%	99.39%
Email	99.99%	99.99%	99.99%	99.98%	99.98%	99.97%	99.61%
Web	99.92%	99.90%	99.93%	99.95%	99.94%	99.98%	99.40%