Welcome to the Information Technology Dashboard

Service Statistics

	October 2009	September 2009	August 2009	July 2009	June 2009	May 2009	April 2009
Client Services requests closed	169	228	197	158	127	90	127
Percentage of requests closed same day	54%	48%	59%	67%	72%	57%	46%
Percentage of requests closed at first contact	9%	7%	10%	6%	9%	12%	7%
Telecommunications requests closed	217	234	313	215	162	184	143
Year to date closed	3,601	3,215	2,753	2,243	1,870	1,581	1307

Email Statistics

	October 2009	September 2009	August 2009	July 2009	June 2009	May 2009	April 2009
Total messages processed	13,891,483	11,695,249	12,109,257	11,608,115	11,954,876	12,411,907	13,451,213
Messages blocked as spam	12,437.574	10,320,067	10,872,568	10,433,118	10,777,567	10,839,461	12,139,377
Messages blocked as virus	20,196	5,031	1,921	1,350	1,646	401,763	2,021
Total messages delivered	1,433,713	1,370,151	1,234,768	1,173,647	1,175,663	1,170,683	1,309,815

Computer Lab Visits

	October 2009	September 2009	August 2009	July 2009	June 2009	May 2009	April 2009
Total Hourly Census Count	5016	4381	152	210	386	998	4,690

Critical Systems Availability

	October 2009	September 2009	August 2009	July 2009	June 2009	May 2009	April 2009
Lora	99.98%	99.99%	100%	100%	100%	100%	99.96%
Blackboard	99.70%	99.89%	99.56%	99.56%	99.98%	99.83%	99.96%
Email	99.94%	99.95%	99.98%	100%	99.86%	99.98%	100%
Web	99.92%	99.97%	99.96%	99.27%	99.78%	99.81%	99.98%